WHY SETTLE FOR GOOD ENOUGH ON THE EASY STUFF?

Scout is known for solving the hard problems. That’s part of our reputation. We’ve earned it. From rescuing failing programs to navigating rare disease protocols and cross-border enrollment, we’re often the ones sponsors and CROs call when the stakes are high. 

But here’s the thing: You don’t have to wait for things to get complicated to work with Scout. 

“We just use [insert vendor] for the basics.” 

We’ve heard it before. “Oh, we use Scout for the tough ones. But for the cut-and-dry, we just use [you-know-who].” 

Sometimes that means sticking with the same payment card or platform. Sometimes it means offloading logistics to a CRO’s internal team. Sometimes it’s patching together prepaid cards, Uber credits, or a local travel agent and hoping it’s “good enough.” 

But why not give your patients, sites, and teams the best experience—regardless of trial complexity? 

Scout doesn’t just handle the hard stuff. We make the “easy” stuff, well, easier. Cleaner. More reliable. Less likely to backfire halfway through. 

You don’t need (or even want) a different vendor for every study. 

Some sponsors treat patient support and site logistics like a sliding scale—simple study, simple tools. And in theory, that’s fine. 

But in practice, the “easy” studies still need: 

• Reimbursements processed accurately and on time 

• Flights, hotels, and rides arranged with care 

• Friendly, responsive support 

• Global compliance coverage 

• And the ability to scale quickly if the scope shifts (because it often does) 

When you rely on ad hoc solutions or siloed vendors—one for payments, one for travel, one for translation—you’re setting yourself up for delays, confusion, and duplicated effort. 

Scout does it all. One partner. One SOP. One less thing to worry about. 

Patients don’t actually care if it’s “simple.” 

Patients don’t see your study as “low complexity.” They see whether: 

• They were reimbursed without a hassle 

• They knew who to call if a flight got canceled 

• Their care team was prepared 

• The experience felt respectful and personal 

And site staff are juggling dozens of tasks. They want processes that just work, whether the protocol’s a behemoth or a breeze. 

The Scout experience scales up and down. 

Whether you’re managing a single-site trial or a rare disease protocol across four continents, Scout brings the same level of consistency, compliance, and care. 

We’re not here to impress you only when things are hard. We’re here to make the entire journey—from start-up to close-out—frictionless. 

Use Scout because it’s the right fit. Not just because we’re the only ones that can handle the challenges. 

Start thinking about patient experience in the study design phase, regardless of trial complexity, to get a head start on better retention in the long run. Check out our Scout Clinical services for hassle-free patient travel and reimbursements.