THE SCOUT PORTAL HELPS SITES HIT SCRS' 25 IN 25 GOAL

Clinical trial site staff don’t need another training module. They need tools that work the first time, then get out of the way.

That’s the thinking behind SCRS’s 25 in 25 initiative, which calls on sponsors and vendors to reduce site-facing training time by 25% by the year 2025. It’s a response to a growing problem in research operations: too many portals, too many manuals, too much wasted time.

At Scout, we’re fully aligned with that goal. The Scout Portal was built to be easy, intuitive, and supportive without ever feeling intrusive.

The Scout Portal helps sites do more with less

1. Guided the first time, familiar every time

The first time a site staff member logs into the Scout Portal, they get a quick guided walkthrough. It highlights only the key actions—submitting or approving a request, checking a payment status, and so on.

There’s no complicated LMS, no video library to sit through, and no login gatekeeping based on “training completion.” If something needs explaining, the system surfaces that help text right when it’s relevant.

2. Just-in-time prompts, not just-in-case training

Scout doesn’t believe in overtraining just to cover edge cases. Instead, we focus on delivering exactly what site staff need to know, when they need to know it.

If an action is required, users get an email prompt. No guessing, no memorizing workflows, and no digging through outdated slide decks.

If something changes (like a new payment method or feature) we embed a quick explanation where the decision happens. No need to leave the screen.

3. Minimal clicks, maximum autonomy

Because patients submit their own travel and reimbursement requests through the Scout Portal, site staff are freed from doing the bulk of data entry. All they need to do is review and approve—not retype, not reformat, not troubleshoot.

And the portal works on laptops, tablets, and smartphones, making it accessible across shifts and locations. Whether a coordinator is at the front desk or between visits in the infusion room, they can get things done in just a few taps.

Even better: Scout handles the payments directly—securely, compliantly, and in the patient’s preferred currency—so sites don’t have to.

4. Built for a global workforce

Training fatigue is even more pronounced in global trials, where every new platform seems to require a translated guide, a regulatory disclaimer, and a local workaround.

The Scout Portal avoids all that by:

• Supporting 200+ languages and multiple currencies out of the box

• Meeting HIPAA, GDPR, and MR-001 standards

• Offering the same streamlined experience for every user, no matter where they log in

That means no additional training burden for sponsors, CROs, or sites. It just works.

5. Support that helps without hovering

Scout’s human support team is available when needed—but most users never have to reach out. That’s by design.

The portal anticipates common questions and builds answers directly into the experience. No ticket queues. No chatbots. Just a clean, usable tool that was actually built for real-life workflows.

For those who want more guidance, the Learning Center is always available. It includes short video tutorials and searchable user guide segments tailored to site staff, patients, and sponsors.

A real answer to 25 in 25

The 25 in 25 initiative is an ambitious goal, but it’s within reach. Sponsors who partner with Scout are already giving sites what they’ve been asking for:

• Less time in training.

• Less rework.

• Fewer mistakes.

• Faster onboarding and smoother study start-up.

In other words...less friction, more focus on what actually matters: patients.

Train less. Do more!

Want a demo? Let’s talk. We’ll give you a walkthrough and show you how the Scout Portal supports sites from day one—without wasting a single hour on unnecessary training.