SCOUT CLINICAL VS MURAL HEALTH: CHOOSING THE RIGHT KIND OF SUPPORT

Some vendors hand you a sleek platform and call it support. Others roll up their sleeves and join your team. 

That’s really what’s at play when you’re looking at Mural Health and Scout Clinical. Both aim to make participation less painful—for patients, caregivers, and sites—but how they do it (and what they actually do) is very different. 

What Mural Does (and Doesn’t) 

Scout Clinical and Mural Health are direct competitors, both aiming to improve the participant experience, but with very different approaches to support and execution.

Mural Health is built around a single product: Mural Link. It’s an app that lets participants message their site, set reminders, and get reimbursed through their preferred method—PayPal, Venmo, Zelle, direct deposit, or a prepaid debit card. It also connects to Lyft so participants can schedule rides to and from visits. 

For some trials, that might be enough. For others—especially global studies or protocols with real logistical demands—it’s only part of the equation. 

Travel & Logistics: The Difference Between Booking a Ride and Booking the Entire Trip 

Mural’s Lyft integration can help U.S. participants get to and from nearby sites. That’s useful—but it stops there. 

Scout Clinical coordinates the entire travel experience: flights, hotels, trains, car services, rideshares, medical clearance, passports, visas, caregiver travel, and 24/7 multilingual support. Whether the visit is across town or across the world, we make sure people get where they need to be, when they need to be there. 

If all you need is a ride, Mural might cover it. If you need a plan, Scout’s your partner. 

Mural and Scout on Payments: Choice vs. Clarity 

Mural offers a range of participant payment methods—which is great for flexibility. Participants can choose what works for them, from PayPal to Venmo to Zelle. 

But payment choice alone doesn’t solve for complexity. 

Scout Clinical manages compliant, auditable payment programs in over 100 countries. We handle setup, caps, approvals, reconciliation, tax documentation, and reporting. Participants and sites can contact us directly with questions, and they’ll get a human who understands the study. 

It’s not just about moving money. It’s about doing it the right way, everywhere you operate. 

Site and Sponsor Support: Real People, Real Help 

When something goes wrong inside a tech platform, sites often get left holding the bag. With Mural, site staff may end up troubleshooting issues that fall outside their scope. 

Scout is different. Our Patient Liaison team supports sites and participants directly. We don’t outsource. We don’t use call centers. When someone gets in touch, they’re speaking with a Scout team member—someone trained, knowledgeable, and based in the right part of the world. 

That means fewer delays, fewer escalations, and fewer fires for your team to put out. 

Global Execution & Compliance: One Team, Everywhere 

Put simply: Mural is U.S.-based. Scout Clinical operates globally. 

We’ve already built the infrastructure to support international trials: country-specific compliance, local banking, tax regulations, data privacy, and documentation. Our teams work across time zones, across borders, and across language barriers. 

You don’t have to guess whether something’s covered. You don’t have to wonder who’s responsible. 

You’ve got Scout. 

Get more info and personalized recommendations for your next study! Click here to request a proposal today.   

Scout vs Mural Health: Frequently Asked Questions 

What services does Mural Health offer? 

Mural Health provides a participant engagement app called Mural Link. It supports messaging, visit reminders, multiple payment methods, and Lyft rides for local transportation. 

How does Scout Clinical handle participant travel? 

Scout Clinical manages full travel logistics worldwide, including flights, hotels, car services, visas, medical clearances, and 24/7 multilingual support. 

Does Mural Health support global clinical trials? 

Mural Health primarily serves U.S.-based trials and offers limited global capabilities compared to Scout Clinical’s extensive international operations. 

What payment options does Scout Clinical provide? 

Scout Clinical offers multiple participant payment methods and manages compliance, tax documentation, approvals, and direct support in over 100 countries. 

How does Scout Clinical support sites and sponsors? 

Scout Clinical’s Patient Liaison team works directly with sites and participants worldwide, providing personalized help without outsourcing or call centers.